Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

I haven’t had many hick ups

Recruit more doctors to increase appointment slots

September 10, 2024 at 11:10 am

Very good

September 10, 2024 at 6:54 am

Very poor

The reception staff are in grave need of customer service experience training. They’re often rude. Aren’t listening and disengaged. And very rude and short in temper.

You need to train staff. You need to allow genuine people who rarely use the service to get an appointment and not have to call at 8! There are plenty of people who are abusing SHMC and it’s this that is most annoying. Also. It would be nice to be able to see our family doctor.

September 9, 2024 at 1:52 pm

Very good

Seen on time & very competent staff

None

September 9, 2024 at 8:28 am

Very good

Very friendly & quick service.

September 9, 2024 at 7:18 am

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