Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Very helpful and supportive staff n/a

November 20, 2023 at 10:53 am

Neither good nor poor

November 20, 2023 at 10:52 am

Very poor

The wait times on the phone are over 20 minutes and at times I have experienced wait times to almost be an hour before someone at reception answers the phone.

Secondly, the limited options of booking a GP appointment in advance is absolutely ridiculous.

Then to be given an appointment at another surgery when my GP is based at the spinney Hill medical centre. These third party GP’s have no established connection with my medical professional (GP).

Allow patients to book appointments into the future rather than on the day allows flexibility in scheduling for patients and the surgery itself.

More empathy by receptionists. Doctors are great.

November 20, 2023 at 10:52 am

Good

November 20, 2023 at 10:50 am

Very good

Good

None

November 20, 2023 at 10:50 am

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