Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Prompt response from reception to seeing the doctor.
Doctor did not rush with appointment.
Everything was explained properly.

No

August 1, 2024 at 8:59 am

Neither good nor poor

The call Qs are always so long and by the time call.is answered the appointments are gone. And it always seems like paperwork given in is never processed accordingly this has cause delays in my mums health diagnosis

Some.of the receptionist are lovely and really think out of the box to help the patients like namita, but some lack compassion and understanding

August 1, 2024 at 8:58 am

Good

August 1, 2024 at 8:58 am

Good

I needed to speak to the doctor as I was going away on the day. Rang at 8am and selected call back. The receptionist was very helpful and the doctor called me in the morning as requested . The doctor was also very professional and dealt with my emergency.

Unfortunately not all receptions are helpful. I totally understand if you call later on in the day appointments are booked up. I am also aware there are some slots available for emergencies but the receptions are not willing to listen.

August 1, 2024 at 8:57 am

Very good

Good service & polite

Quick appointment

August 1, 2024 at 8:57 am

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