Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Good | I got appointment to see Doctor when I needed. | Extend opening hours on Saturdays (4/5) hours. | April 1, 2025 at 4:16 pm |
Good | April 1, 2025 at 4:16 pm | ||
Very poor | Whilst the last few Doctors I’ve spoken to are assured and competent, the same cannot be said of the reception staff. Disorganised, unable to contend with even the most basic of instruction of technology, and quite frankly, not worth the salary you’re paying them. Slow in response to any query, whether in person or on the phone, and throughly lazy when it comes to picking up the slack when one or all of them are busy in surgery. | Empathise with the person who’s asking the question. Understand that customer service is just that, service to the customer, and exceptional customer service at that. The customer experience starts from first point of contact to the point at which the customer’s contact file update is closed, until the next time. | April 1, 2025 at 4:18 pm |
Very good | N/a | April 1, 2025 at 4:18 pm | |
Good | Doctor rang back after initial appointment and also provided asked time for appointment | Appointment for children slot reserved for certain times may be for out of school hours may be? | April 1, 2025 at 4:18 pm |