Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Never get an appointment when needed and the receptionists act as if they are the doctors. We are told to call at 8:00am, keep us in queue for at least 45 minutes and then they say all appointments are full. When we ask for more they show us attitude. The doctors in this surgery are actually very nice, but the receptionists are very rude and act over confident.

Change the appointment system and actually give appointments after making us wait for so long in the queue. Create a walk in surgery instead so people can actually come and get checked up. Don’t show attitude when speaking to the patients. I have called from the surgery to see if you guys pick up, I was put into queue and the receptionists were not on call with anyone. The phone was just ringing. If this is what receptionists do, then why does it show we’re in queue. All receptionists have a very bad attitude and they need to start talking to the patients nicely.

December 4, 2024 at 11:13 am

Very good

It’s very good with all kind of system n friendly with patients.

It’s better if u can send patients reports if he or she get any kind of problems so they can take more care of there problems n do more physical activity to control there health issues thx.

December 4, 2024 at 11:12 am

Good

Goid staff allways feel welcome

N/A

December 4, 2024 at 11:12 am

Very good

December 4, 2024 at 11:12 am

Very good

December 4, 2024 at 11:12 am

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