Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Very good			August 1, 2024 at 7:23 pm
Good			August 1, 2024 at 6:26 pm
Neither good nor poor	It’s just ok		August 1, 2024 at 4:47 pm
Very good	Excellent customer service, brilliant helpfull doctors and management is brilliant too	Nothing	August 1, 2024 at 4:45 pm
Neither good nor poor	Too long to answer phone calls. Also time taken to see doctor is unacceptable. The patient before me had left the room yet I still had to wait 25 minutes for my turn. Also doctors need to arrive on time to the surgery. I had an appointment at 8:30am. The doctor arrived at 8:45 and then was having a nice chat with her colleagues for 7 minutes. Not acceptable.	Answer phones quicker. Make sure doctors see patients at the appointment time.	August 1, 2024 at 4:26 pm