Friends and Family Test Results

Good

Appt was booked for a Sunday which was extremely convenient for me and it all went smoothly.

The nurse that I had the appt with did not even bother to introduce himself, my daughter had to ask his name! Very cold unfriendly nurses that day whom I understand were external and only came in to do my diabetes check, it would’ve been better to have robots do the job instead!! Very miserable unempathetic staff! The usual stafff at SHMC are so much better.

Very good

Very poor

Waited ten mins for appointment as lady doing blood test was too busy chatting to mates at reception

Respect customers and stop chatting amongst yourselves

Very good

Good

It’s a long wait to get through to book a GP appt or telephone call despite calling at 8am
But once through there is a 90% chance of getting a GP to call back – GP’s are excellent as they tend to call back very quickly!

Increase your appointment call lines to shorten waiting times
Add more options to your phone service to
Include a cancellation of appointment option and to speak direct to the pharmacist