Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Drs LISTEN.
Staff are always polite and helpful.
The practice is looking after my medical needs.

The surgery has improved significantly over the last few years, especially after the COVID.

December 4, 2024 at 12:02 pm

Good

Doctor was brilliant

Just a little better communication as I was advised my prescription would be available at the chemist in a “couple of hours” however when I went to collect on my lunch break they advised it hadn’t been put in the system which meant me having to go back to the surgery and chase up. Gentlemen at surgery “Vinny”was very helpful and again the doctor was brilliant as well. So overall thank you for a good experience.

December 4, 2024 at 11:58 am

Good

My requests for doctor appointment has been handled on time. The online admin query is fast to book calls ans repeated enquires. Save time to wait on call for booking.

I feel that if doctors receive a referral report then the patient should be contacted to discuss what has been said. This should not be left with patient to call doctors

December 4, 2024 at 11:56 am

Very good

I’ve had enormous support from all the staff during a challenging time for me with my physical and mental health resulting in recovery. The care and treatment was to a high standard and executed with empathy and professionalism.

I was referred to a department in a hospital and 3 months on I have not had an appointment. I wonder if there is a system to chase up such delays.

December 4, 2024 at 11:54 am

Good

December 4, 2024 at 11:52 am

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