Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
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Very good | I’m happy with service | February 11, 2025 at 1:14 pm | |
Poor | F2F appointments are rarely ever available even if you call at 8am on the day – we are told all appointments are booked up for that day, even if you are at the beginning of the queue!! Which means we have to settle for telephone consultations and for myself I hoped to have F2F consultations due to the nature of my problems. | Offer more F2F appointments. | February 11, 2025 at 1:16 pm |
Very good | Good response | February 11, 2025 at 1:20 pm | |
Good | February 11, 2025 at 1:33 pm | ||
Very poor | There has been a consistent failure in communication, with multiple emails and calls going unanswered. Accessing essential documents like my fit note has been unnecessarily difficult, causing undue stress and further complicating my medical situation. The practice has shown a lack of urgency in addressing important medical requests, despite the clear impact on my well-being. Additionally, the lack of transparency in the process and the inadequate support in addressing my medical needs are significant concerns. Despite my ongoing issues, reasonable adjustments have not been properly considered, which is causing further strain. Furthermore, I have received conflicting and unclear information from staff, contributing to unnecessary confusion. This level of service does not meet the duty of care expected of a healthcare provider and falls far below the standard that patients deserve. It raises serious concerns regarding patient care and compliance with the Equality Act 2010. Immediate improvements in responsiveness, transparency, accessibility, and patient support are urgently required to ensure that patients receive the care they need without unnecessary barriers or distress. | Overall, there are several areas where improvements could have made a significant difference: Addressing these issues would significantly improve the quality of care and support provided, ensuring patients feel heard, respected, and adequately supported. | February 11, 2025 at 1:34 pm |