Friends and Family Test Results

Very poor

Connecting to the surgery for 8am is abysmal. I can provide proof of calling 15times on one occasion and 22 times on another in the last couple of weeks alone.

For general enquiries,such as repeat prescriptions or discussions about medication, should not require patients to call in at 8am!! (I asked for a repeat but got a text message to say ring the surgery at 8am to discuss with doctor). That is a massive waste of time. This also means that urgent/non urgent issues are foning in at the same time. This needs to change. Surely you can see this as an issue??

Discrepancy in the surgery’s practice.
On two occasions my sister in law has been able to walk into the surgery and was given appointments for her mother. Whereas, the week before I had to try 22 times before I was able to connect to the surgery for an appt for my mother. The receptionist told my sister in law, I told you I would sort out an appt for you!!! Favouritism….

Why is the first step always, a doctor will call you back? If I’m asking for a face to face, isn’t it better that I get that.
Nobody in their right mind would be ringing up the surgery.

See above.

Very poor

Absolutely rubbish on the phone for 40min but no appointment left after getting through

Very good

Very good

Very good

Good ਸਟਾਫ.

Appointment system.