Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Poor | Please make appointments available | Yes, we need appointments | November 21, 2023 at 4:35 pm |
Neither good nor poor | The GPs are amazing at this practice. It’s a shame about some of the receptionists | The receptionists require some training on personal centred care I feel depending on which receptionist I get through one accord will depend if I get an appointment that day. | November 21, 2023 at 2:50 pm |
Very poor | It is so hard to get an appointment at this GP. You could be dying and they still won’t give you one. They’ll tell you to ring at 8am and even when you ring on the dot and wait 30/45mins on the phone they still tell you they don’t have any appointments. Only when you argue with them all of a sudden appointments are available. It shouldn’t have to be like that. No other surgery is it hard to get an appointment like that. It is only at spinny hill medical centre. Also the lady receptionists are so rude on the phone. They had the audacity to question my mum as a mother on the phone and why she hadn’t rang in earlier and said how she would have handled it if it was her daughter. Honestly this GP needs some big fix up. | Get better receptionists and hand out more appointments and not make it so hard to get an appointment. | November 21, 2023 at 12:08 pm |
Very good | Easy quick appointments with good care ; staff is attentive including the reception staff and the doctors listen to you | November 20, 2023 at 9:44 pm | |
Good | Reception is very helpful. | Delay times for appointments. | November 20, 2023 at 7:39 pm |