Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Very good	– excellent practice nurses – excellent GPs that excel at their clincian knowledge, skills and experience – safe and can trust the doctors here 100% – have never failed both my loved ones and me, forever grateful for everything the practice has done – still holds true core NHS values of what a GP practice should provide for both the patients and the population it serves (at local and national level)	– better customer service skills within some of the reception team – cosmetics of the practice	November 20, 2023 at 7:25 pm
Very good	Excellent service from staff		November 20, 2023 at 6:58 pm
Good			November 20, 2023 at 6:43 pm
Good	I have not had any major problems in getting appointments or help	N/A	November 20, 2023 at 6:17 pm
Neither good nor poor	Can never get through on the phone. Then, even if you ring at 2 seconds after 8am, they will say that all the appointments are booked for the day.	More staff on the phones More appointments available Better opening hours	November 20, 2023 at 5:28 pm