Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

May 2, 2024 at 8:38 am

Very good

I’m happy with the answer

May 2, 2024 at 8:38 am

Very poor

It’s a nightmare to book an appointment via telephone or in house. Telephone service takes more than two hours for someone to actually respond only then to be told appointments are fully booked for the day even through considerable amount of time was spent waiting for someone to attend. In house face to face you don’t offer any appointment and advise to call next day which as above is horrendous.

Be kind to patients and offer quick appointment service. Patients are calling because they need medical assistance so it’s no good neglecting them but rather provide a helping hand and comfort. More operators on the phone so requiring gp assistance is easier rather than current hard work

May 2, 2024 at 8:37 am

Good

It’s ok

It be good sometimes we could go in and make appointments inthe doctors whan the phones are busy

May 2, 2024 at 8:37 am

Very good

Excellent service, for caring all patients

May 2, 2024 at 8:37 am

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