Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

You must include a field id or key in your graph shortcode.

Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

When you book 8.10am appointment they don’t take you in on time, I booked this to get to work on time, most staff who answer the phone have no empathy and are rude. The only person who I’ve spoken to who is respectful and empathetic is a person I think her name was gita

Take people in time for appointments especially if it’s the first appointment there should be no reason to delay this, give staff training on telephone manner.

January 3, 2025 at 1:58 pm

Very good

January 3, 2025 at 1:57 pm

Very good

January 3, 2025 at 1:39 pm

Very poor

The appointment system is ridiculous can never get a appointment and when you get the receptionist they say call back tomorrow

Need to change the way appointment are dealt with

January 3, 2025 at 1:27 pm

Very poor

Can never get appointments

Eye difficult to address minor issues

Online booking form the telephone booking system is pathetic

January 3, 2025 at 1:20 pm

Take the Friends and Family Test