Friends and Family Test Results

Very poor

27th Feb felt very poorly late in evening. Rang Glenfield hospital as l was told. Because it was late, was informed to see my GP first thing in the morning. Rang Spinney Hill Medical Centre at 8am. Informed reception it was critical to see doctor. Told no doctor was available, will call if any cancellation. There was no call.
Had to call Triage at Glenfield, asked me to come straight away. Was admitted after blood tests.
Was in hospital till 4th March.
Point is surgery did NOT care how critical my case was. My GP is Dr Sian, whom I have not seen since 2019…Not very happy with the service.

Above should explain what SHOULD be done better.
Doctors should make an effort to see the vulnerable patients.

Very good

Because when we book appointments you give it to us and when we come you help us.You also translate and give medicine that we need

Maybe when we a sk for appointments we should get it quicker.

Poor

When needs appointment to see doctor we get same answers its fully book today can you ring us back tomorrow

Need more doctors to see more patients and staff on the phone are very rude sometimes and ask yoo many personal questions.

Very good

Did not wait long

Make sure ticking machine works

Good

The nurse took my blood sample as required efficiently. It was a quick service. Did not have to waiting too long.

The nurse could have been friendlier. She did not say anything apart from hello and please take a sit. Not even a smile. Did not make me feel welcome.