Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

July 3, 2024 at 10:53 am

Good

Getting appointments is very hard and also have to wait a long time on the phone.

Maybe called me to let me know what is happening with injection and keep me updated. I don’t know English much. So I worry about what will happen next.

July 3, 2024 at 10:43 am

Very good

July 3, 2024 at 10:39 am

Good

They always look after my mum every time I tell them anything about Mum health did you call me back?

You have you You always come back to me when I need you guys for my mum

July 3, 2024 at 10:36 am

Poor

Reason why poor is when ever you ring to make an appointment there’s none available they ask for us to ring the next morning at 8AM and you can back in the queue for at least 35-45 minutes and the circle starts again.

Why can’t you give appointments for the next day instead of asking us to call back at 8AM?

July 3, 2024 at 10:19 am

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