Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Very kind good service

No 👍

July 3, 2024 at 1:52 pm

Very good

Receive excellent care.

The surgery is improving with time and getting better.

July 3, 2024 at 1:50 pm

Very good

All the doctors are very good specially Dr. A Sinha is one of the best doctor as when my husband had a health issue he was so calm and advised us so good and was very supportive.

The only problem is the waiting time for our phone calls to be answered for appointment which takes to long or else i would say the best surgery

July 3, 2024 at 1:41 pm

Poor

Can’t get appointments unless we call at 8am. We call at 8am, either the lines are busy or caller number above 30. How can be caller number above 30 when you’re lines open at 8am?

July 3, 2024 at 1:36 pm

Poor

The doctors are amazing

Always have issues with receptionist in particular GITA she is highly rude and can do with retraining on how to speak to people.

I was due a blood test in urgency- she told me it’s not urgent otherwise it would have booked on the day when I stated to her that I declined coming in today but due to my mental health which she clearly doesn’t understand about I wanted to get it out the way TODAY!

Retrain frontline have spoken to dr about this before

July 3, 2024 at 1:22 pm

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