Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Poor | I called in to collect care plan which could not be located. After several minutes of waiting I said to Devanshi, when you do locate the care plan please call me , as by this time a long queue of other patients had formed. Therefore a wasted journey round trip of over 8 miles and over 20 minutes wait in the practice. | More than one person serving in reception. | March 5, 2025 at 6:54 pm |
Very good | March 5, 2025 at 7:00 pm | ||
Good | Surgery is highly effective when there is a clear diagnosis coupled with excellent patient care. However, the surgery has specific opening hours, and receiving calls outside of these hours can be disruptive. Additionally, booking appointments in advance can be challenging, as the availability of calendars may be limited, leading to the need for frequent checks and wasted time for both patients and the surgery when it comes to missed calls and appointments. | Enhanced flexibility in appointment bookings, improved understanding of social prescriber duties, and ensuring that they are adequately trained to handle complex enquiries, along with having them available on-site more frequently, will help optimise GP and nurse time and lead to better-informed decisions. | March 5, 2025 at 7:07 pm |
Good | March 5, 2025 at 7:09 pm | ||
Very good | Help full | March 5, 2025 at 7:13 pm |