Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Just receptionist side improve one should be for app and one for like urine sample blood test queries. Other thing my husband came to give urine sample his hand was shaking rather being rude to him give him care good service and take from him quickly and do other paperwork afters.

The Manager of admin need to monitor the receptionist now then. I never see her if needed talk to her.

March 5, 2025 at 4:28 pm

Poor

Had an appointment with physician on Saturday. He prescribed 3 medicines but only 3 were delivered by chemist. Phoned surgery to explain and missing medicine prescription was sent to chemist.

Improve dispensing of prescriptions.

March 5, 2025 at 4:30 pm

Good

March 5, 2025 at 4:30 pm

Very good

March 5, 2025 at 4:31 pm

Neither good nor poor

The waiting area upstairs is not enough or satisfactory. It is particularly stressful that you can hear conversations outside when being consulted. The desk needs to be against the window or another wall….not the one where the patients outside can hear your consultation!

Think about the layout of the consulting rooms. Be mindful patient are not going to tell the doctor to speak slightly quieter….i am very well aware what I could hear, so I think you really need to look at this properly and seriously.

March 5, 2025 at 4:31 pm

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