Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Because your staff telling different stories

March 5, 2025 at 4:14 pm

Neither good nor poor

Reception staff do not assist patients who cannot check themselves in

If queue let them know someone will be there shortly rather than let them stand there for 15 mins waiting for someone to come out from the office and sit at the reception desk

March 5, 2025 at 4:16 pm

Good

Service was good always helped me

Nothing

March 5, 2025 at 4:16 pm

Very good

I am satisfied with the service.

March 5, 2025 at 4:16 pm

Poor

Never can get an appointment, when you call you are always in a queue and then told that all appointments are taken and no appointments are available. Ring 111 or 999 ambulances.
This needs to improve so that when a patient ring the phone is answered and you get an appointment or get to speak to a doctor.

Answer call after 2 -3 rings and have appointment available.

March 5, 2025 at 4:18 pm

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