Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Have had issues in the past getting appointments

Have nicer receptionists

December 5, 2024 at 10:18 am

Very good

December 5, 2024 at 9:21 am

Very poor

They are never ready to give appointments regardless of how ill you are

Make sure you cut some slack for people who seek advice and treatment from you

December 5, 2024 at 8:42 am

Poor

There’s no privacy/confidentiality at this practice. Both patients and staff can be rude. There have been numerous times where I feel my confidentiality has being violated. Either by patients of GP staff. Last time I came (earlier this month) I asked the receptionist working if I can have my notes from the appointment I had. the receptionist prints it off then proceeds to read all of my notes (including the list of my conditions) before handing it over to me.

Ensure confidentiality. There needs to be stricter rules about what staff can and cannot see. And it needs to be hidden away from patients

December 5, 2024 at 7:40 am

Good

Most days it is good as long as you call exactly at 8.00 am

Would be nice if for certain serious conditions etc. if possible have a dedicated GP/Nurse etc. this saves time and the anxiety to explain your condition each time.

Although I haven’t had a big issue but advance appointments are very difficult to get.

Lastly it would be good if there was another time slot as well as 8.00 am to call.

December 5, 2024 at 4:34 am

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