Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

Surgery is not wheel chair friendly and struggled to navigate inside

Make the door openings and navigating from reception to appointment rooms wheel chair accessible

August 24, 2024 at 3:18 pm

Very good

Pleasant staff, seen on time and didn’t have to wait to long for my routine blood test

August 24, 2024 at 3:07 pm

Very good

Was straight in and out. Nurse did a good job. Was painless.

Nothing

August 24, 2024 at 9:11 am

Very poor

Communication is poor. I wasn’t given correct answers or directed to the correct people on time. Also, I’ve been spoken to quite rudely on numerous occasions. It isn’t the doctors but admin staff like receptionists that I constantly experience this with.

Better customer service. It would be better if answers were given correctly and on time. If the person I’m speaking to doesn’t know the answers then they should direct me to the person who does instead of giving false assurance. Also, it would be ideal if the staff we speak to are more friendly.

August 22, 2024 at 11:39 am

Good

No comments

No commebts

August 22, 2024 at 10:22 am

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