Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Brilliant surgery and with very good foctors

December 4, 2023 at 12:15 pm

Good

Phone answer 30 to 40 minutes waiting

Ok

December 4, 2023 at 12:00 pm

Neither good nor poor

Sometimes it is important to authorise admin staff or next level to arrange emergency services such as District Nurses same as blood test centre appointments without Doctor’s involvement! Just for example I have had a minor surgery on my chest to remove cyst, and required dressing on the day after. Waisted two days to obtain DN to get it done, but Doctor called me in at 14:30, requested two hrs urgent appointment, DN called me around 15:15 to let me know that you should have called me in a.m. as we had three slots to fit you in, but now we are closing.

Please read above??

December 4, 2023 at 11:43 am

Very good

Very good service

Online prescription

December 4, 2023 at 11:07 am

Good

access to online services is helpful. Doctors are great.

1. Answer the phones quicker. Waiting 30 minutes is not acceptable.
2. Receptionist staff need to be polite and willing to help.
3. Expand services on the online portal

December 4, 2023 at 10:53 am

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