Friends and Family Test Results

Very poor

You take long to give appointment

We expect from you to give appointment as possible

Very poor

You cannot book advance appointments with doctor when you ring surgery to book advance appointment you have to wait atlest 30-45 min even if you are one person in queue. Than receptionist will inform you to ring next day morning at 8am as they cannot book advance appointment.

When you ring next day morning to book appointment you have to wait in telephone queue for atleast 30min to 1hr.
Unfortunately if in your household two people are ill receptionist will inform you she can’t give two people appointments only one appointment so prioritise who need appointment urgently even though both need urgent .
If you ring a bit late on day to book appointment its fully booked but if you ring 111 they inform you to ring back surgery and after that you get appointment straight away on the day.
why surgery do that at first place.

Please bring back advance appointment. Please inform staff to pick-up call early in afternoon or evening when you are 1’st in queue and you have to wait 30-40 min its not good.
Please Stop sending people to hub (Merlin vaz) and pharmacy as many times they cannot resolve the problem and informed you to go back to Gp so you start the process again next day morning.

Good

Very poor

Reception staff don’t record anything. Been called 5-6 times in 4 hours asking why I didn’t attend when I called to cancel. Incompetent and no communication amongst peers.

Record notes, answer the phone! How am I always number 3 in the waiting line yet waiting 20-30 mins and still waiting?! Call you up straight after a missed call yet no answer.

Very good

Though you wait in a long phone queue for an appointment, you get to meet or speak to the GP and get our medications on time which is satisfying.

You are doing a great job. Keep it up