Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Phone answer 30 to 40 minutes waiting

Ok

December 4, 2023 at 12:00 pm

Very good

Brilliant surgery and with very good foctors

December 4, 2023 at 12:15 pm

Very good

Though you wait in a long phone queue for an appointment, you get to meet or speak to the GP and get our medications on time which is satisfying.

You are doing a great job. Keep it up

December 4, 2023 at 12:40 pm

Very poor

Reception staff don’t record anything. Been called 5-6 times in 4 hours asking why I didn’t attend when I called to cancel. Incompetent and no communication amongst peers.

Record notes, answer the phone! How am I always number 3 in the waiting line yet waiting 20-30 mins and still waiting?! Call you up straight after a missed call yet no answer.

December 4, 2023 at 12:40 pm

Good

December 4, 2023 at 1:14 pm

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