Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Last three time I have seen Dr vrajesh patel he is very polite good nature and he listened me with patience and gave me good advice for my bunion surgery and wrote sick note and appointment for ENT. He wrote prescription for me aswell. So I am very Happy with his service

Reception service is good but very hard to get doctor ‘s appointment. When I ring at 8 in morning for appointment phone is engage and after some time machine says there is a 30 people is waiting before you. And I have to wait and wait. And when my number comes receptionist says no more appointment left. Some time I have to wait more than 1 hour to hear that there is no more appointment left. And this has happened many times to me. This is a very bad situation. I am not Happy with this at all
Can it be sorted?

January 17, 2024 at 1:42 pm

Good

January 17, 2024 at 1:35 pm

Good

Lately it’s getting beyter

Answer your telephone as it takes 1 hour before we get connected

January 17, 2024 at 1:33 pm

Good

The reason is we dont get appointments on the day we ri ng the surgery despite being on the phone as soon as the lines open or even before the lines open and are told that its fully booked!

It would be better if your telephone service is more faster than it is I’m aware of online booking too but most of us especially myself are not familiar using it, but I’m happy with the staff and doctors at the surgery very helpful and kind.
So a big ThankYou to all the staff and doctors.

January 17, 2024 at 1:31 pm

Good

January 17, 2024 at 1:15 pm

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