Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

January 18, 2024 at 10:00 am

Very poor

I was prescribed medication without being consulted. I rangbthe surgery to speak to my doctor and couldn’t. When the receptionist rang me back, she made the appointment with the wrong doctor. I am still waiting to speak to my doctor.

Listen to my request. Communication could be much clearer.

January 18, 2024 at 9:21 am

Very poor

I have already emailed the surgery with a list of things that are poor.

Improve online system
Improve appointment system
Improve reception service

January 18, 2024 at 7:49 am

Very good

Always perfect diagnosis, and responding to queries very effectively and efficiently.
Follow ups also as required on time

January 18, 2024 at 1:09 am

Very good

Polite, helpful and efficient service.

Maybe a cup of coffee for me

January 17, 2024 at 8:42 pm

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