Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

April 2, 2024 at 11:51 am

Very poor

Too much missed/delayed forwarding vital information and some reception staff clueless!
Some receptionist lack customer service skills. (DIRE)

Employ competent receptionist and staff who know surgery procedures/Practices.

April 2, 2024 at 11:51 am

Good

April 2, 2024 at 11:51 am

Very good

Very helpful and responsive staff.

April 2, 2024 at 11:46 am

Good

Doctor was thorough and spent time to diagnose me

The receptionist could learn to communicate better

April 2, 2024 at 11:46 am

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