Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Very poor | Every time I ring the receptionists are so rude and intimidating when speaking with me. They talk to me like I’m thick and don’t understand anything. This is not professional and I think you need to train your staff to be more polite and considerate of peoples situations that they are going through! Darshna Verma in specific was very rude to me and I did not appreciate her tone of voice at all. | I think you need to train your staff to be more helpful and polite. Whilst I understand some times things cannot be actioned as patients would like but there is a way of explaining things and can be put across in a kinder way! | September 5, 2024 at 9:21 am |
Very good | September 4, 2024 at 9:53 am | ||
Very good | Very helpful and understanding of my situation. | N/A | September 4, 2024 at 9:07 am |
Good | Room for improvements… once you miss a tel call from the practice, very difficult to call back and speak to someone as we have to wait in a queue… calls from practice for results or so on the patient should be able to call and speak to a named person again without having to wait.. | Opportunity for the patient to call a named person again with a telephone number so that they do not have to wait in queue. Following any missed called from practice. | September 3, 2024 at 10:27 pm |
Good | September 3, 2024 at 8:26 pm |