Friends and Family Test Results

Very good

Poor

The shear length of time have to hold for someone to pick up the phones even if you are number 1 in line. And it’s pretty much impossible to call at 8am and get an appointment as average hold time is at least 40 mins plus form my personal experience.. And then all slots are booked and the circle starts again the following day.

At opening times have extra Phone lines and call handlers to speed up process and be able to get an appointment.
Have competatnt reception staff who can think on their feet and be able to move faster in terms of explanation and getting things done. Such a drag when dealing with some staff…getting blood out of a stone seems faster sorry to say.

Also when eventually do get an appointment hardly ever runs on time and always have to wait 30 mins plus. If consultations are 10mins per patients, why so much delays?.

Also in 10 mins should be able to diagnose more than one health issue and deal with it if there is time left on the 10 mins slot.

Good

Good

It takes about 45 minutes to connect call to get appointments to see a doctor and though I was lucky to get appointment, today my husband who has high fever with shivers, headache, cough, asthma flared feeling weak( he had heart attack last February and has Asthma) didn’t get appointment or call from doctor after his phone connection taking 50 minutes
He was told to go A& E
Usually he doesn’t go to doctors keeps working though very unwell and it takes me efforts to make him see a doctor because I m worried about his health
Very disappointed

Very poor