Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

June 4, 2024 at 9:57 am

Very good

Have always had my medical issues sorted amicably & efficiently with professionally

June 4, 2024 at 9:56 am

Very good

Excellent service provider, very understanding, all GP’s Doctors ans staff always helpful putting patients first

Reduce phone queue and improve on appointment system which we have to call only in the morning at 8.00 am in a Que call, which needs addressing

June 4, 2024 at 9:56 am

Neither good nor poor

Ringing through at 8 am and the lines are not open 8:02 and you are 45 in the queue, nearly impossible to get an appointment. Pre-booked appointment is on the receptionist on choice some will book it some says we stopped doing pre-booked appointment

Receptionist needs training on how to use the system and how to talk to patients. Choice should be given to speak to GP of your choice through advanced booking slot and start opening up slots online to book as your receptionist are always on high horses literally demeaning people with language barriers and shouting on the phone

June 4, 2024 at 9:52 am

Good

The receptionist was polite and understood what I wanted

June 4, 2024 at 9:51 am

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