Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Neither good nor poor	Generally once you finally manage to get through the never ending telephone line and get an appointment with the GP, the experience after this is absolutely amazing. Something has to be done to improve the telephony experience and the massive wait ones to be answered.		April 1, 2025 at 4:58 pm
Very good	Private	Please kindly change as below Ask reception not to ask personal problem which they should not ask for our privacy to reception. Sorry if I have offended your customer	April 1, 2025 at 5:05 pm
Very good	The doctor listened to my issues, helped me understand them better and gave me options on whats possible to go towards a solution	Today was very helpful so notjing	April 1, 2025 at 5:16 pm
Neither good nor poor			April 1, 2025 at 5:18 pm
Neither good nor poor	Reception staff need training and be more interested and helpful	Reception staff seem to struggle When appointment was made by staff over the phone they did not text message me the confirmation Staff do not always appear to be confident The telephones and options are a nightmare !!	April 1, 2025 at 5:19 pm