Friends and Family Test Results

Neither good nor poor

It’s alway a battle to get appointments

Stop giving time waster appointments,
Look to see how many times they’ve come small silly things

Good

Too long in phone call not appointment available for any doctor advise or medical help

Improv mor appointment plz

Very good

Very poor

I was told by GP on 11th to go to Glenfield hospital for chest X-ray. When I got there I was told there’s no referral from GP. Rang GP from hospital, receptionist tried to help, even hospital staff rang GP but there’s no GP available to do referral. Hence for a patient who is unwell it was three hours very frustrating, disappointing time.

GP should have checked that there’s a recent X-ray referral.
A patient should be seen by a same GP instead of different GP. As far as I know my registered has not had any face to face or telephone consultation with me. I have had health issues going on for over a year now. I respect the medical profession and a different GP I have talked to recently but I am sure it would take long time for him to look into all the report and analyze them for any follow up required
P.s. I am with Spinney Hill medical center since 1972, and I have a respect for the staff however I am disappointed with service in my needy time.

Good

In recent months I have been impressed with the level of service. The reception staff are much more polite than previous and actually listen. I have been able to get an appointment majority of the time.

The only thing is that some follow up calls haven’t been received on time and I have had to chase but every time I have chased I do receive a satisfactory resolution