Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Very difficult to get GP CALL even if phoning exactly 8am

Unpleasant phone operators, 1 tried to give medical advice about when eligible for PROSTATE Test

When with chemistr near by on St saviour road, they were practically unable to get me repeat prescriptions due to inadequate service by surgery. I made a complaint in writing about this, it was never relied to.

VERY BAD SERVICE

As above

February 11, 2025 at 11:56 am

Neither good nor poor

Receptionists are abrupt at times. One receptionist told me on the phone that I was so so so so so rude when I told her bye because I was driving.

Doctors listen and do a good consultation.

Pharmacists and doctors do not re prescribe inhalers when they are needed.

Teach receptionists people skills.

Ring patient to see why another inhaler is needed. Exercise gives people asthma attacks.

February 11, 2025 at 11:56 am

Very good

February 11, 2025 at 11:57 am

Very good

Got very good response from receptionist and doctor rang too gave me appointment today

Think you already covered it

February 11, 2025 at 11:58 am

Very poor

Too much faff to get a simple medication
Stupid to have to come in just to get code for app
People suffering in pain shouldn’t have to call days upon days just to get a telephone appointment

Check with doctor if requested medication is normal for patients even if not on repeat instead of forcing us to call again and again.

February 11, 2025 at 11:58 am

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