Friends and Family Test Results

Neither good nor poor

The experience was neither good nor bad

Very good

Very poor

Had to make an appointment on a referral from 111 and from occupational health who told me to make a face to face appointment as they were concerned about my wellbeing as my health is affecting my work. Had an appointment with occupational health on 12/11/24 and was referred by 111 due to waking up that morning with numb hands on 13/11/24 called several times- went online no appointments available. Finally called through and had to finish work early to attend the surgery. Was informed by the dr mittal I had 10 mins. I didn’t even take my coat off , she could only take 1 issue which was more important. That I had to make another appointment for the other issue. So I had to make another appointment for the 111 referral . On the day my appointment was delayed by more than half an hr. The previous patient was late but seen during my appointment time. Making me late for work as I had only allocated to be off from work for 1 hr. How can that be when previously I had been informed appointments were only for 10 mins.

Advised to book online- no online appointments ever available.
Doctors expect you to discuss 1 issue for 10 mins which was highlighted by dr mittal , unsure why and how there was a different ruling for another patient as it wasn’t busy when I saw her, this was not only an inconvenience for myself but also another patient could have been seen by the doctor when I came in the 2nd time the week after
Staff often ask what the issue is for the appointment – expected to go to spinney hill st saviours road with bad back , spasms going down my leg. – need to consider location.

Very poor

Went to appointment only to be told they did let have the form – waste of time

Be better organised

Good