Friends and Family Test Results

Very poor

It is so hard to get an appointment at this GP. You could be dying and they still won’t give you one. They’ll tell you to ring at 8am and even when you ring on the dot and wait 30/45mins on the phone they still tell you they don’t have any appointments. Only when you argue with them all of a sudden appointments are available. It shouldn’t have to be like that. No other surgery is it hard to get an appointment like that. It is only at spinny hill medical centre. Also the lady receptionists are so rude on the phone. They had the audacity to question my mum as a mother on the phone and why she hadn’t rang in earlier and said how she would have handled it if it was her daughter. Honestly this GP needs some big fix up.

Get better receptionists and hand out more appointments and not make it so hard to get an appointment.

Very good

Easy quick appointments with good care ; staff is attentive including the reception staff and the doctors listen to you

Good

Reception is very helpful.

Delay times for appointments.

Very good

– excellent practice nurses
– excellent GPs that excel at their clincian knowledge, skills and experience
– safe and can trust the doctors here 100%
– have never failed both my loved ones and me, forever grateful for everything the practice has done
– still holds true core NHS values of what a GP practice should provide for both the patients and the population it serves (at local and national level)

– better customer service skills within some of the reception team
– cosmetics of the practice

Very good

Excellent service from staff