Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Because you answer my phone calls back sunner or later.

No comments

November 27, 2023 at 7:57 am

Very good

Great surgery with excellent doctors and reception staff. Can not recommend enough. My mum has received great care from the doctor today. Thankyou

Nothing. Dr Chaudry has been exceptional in the care he has given to my mum today.

November 24, 2023 at 3:00 pm

Good

GP’s are the best here but the reception staff needs training on how to use their own computer system , customer services and how to talk to other people without being rude and judgemental

Someone need to monitor/observe the reception staff just for a day you’ll get where the problem is

November 23, 2023 at 10:38 am

Good

So far my dealings with gp practice has been good would be nice if one rings can have appointment with doctor same day or the next day

Make appointments available same day or next day

November 22, 2023 at 8:44 pm

Poor

As you know the ongoing problem of getting through first thing in the morning.
Getting an appointment that day if you ring a little later than usual.
Getting a callback from the doctor is difficult too.

Availability of more appointments. Make it quicker to get through.
I am blessed that I do not need to visit the doctors surgery that often so when I do I would like it to be a better experience

November 22, 2023 at 8:12 pm

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