Friends and Family Test Results

Good

Because you answer my phone calls back sunner or later.

No comments

Very good

Great surgery with excellent doctors and reception staff. Can not recommend enough. My mum has received great care from the doctor today. Thankyou

Nothing. Dr Chaudry has been exceptional in the care he has given to my mum today.

Good

GP’s are the best here but the reception staff needs training on how to use their own computer system , customer services and how to talk to other people without being rude and judgemental

Someone need to monitor/observe the reception staff just for a day you’ll get where the problem is

Good

So far my dealings with gp practice has been good would be nice if one rings can have appointment with doctor same day or the next day

Make appointments available same day or next day

Poor

As you know the ongoing problem of getting through first thing in the morning.
Getting an appointment that day if you ring a little later than usual.
Getting a callback from the doctor is difficult too.

Availability of more appointments. Make it quicker to get through.
I am blessed that I do not need to visit the doctors surgery that often so when I do I would like it to be a better experience