Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

I have had a number ongoing health issues for going over a year now. I am surprised in that time no specialist referrals has been made nor have the root cause of the issues been identified. With one of my health issues it just seems the symptom is being treated. Also yesterday I had a telephone appointment and I was asked to send photographs and this was insisted on even when I stated that it would be difficult to capture the issue in a photograph and I also suggested a face to face appointment which was declined. I was also meant to receive another call regarding an ongoing issue yesterday which I didn’t receive and my partner had to query this today. I am getting really frustrated with the GP surgery now, often times even overlooking making appointments because I am losing faith.

I think I have highlighted issues above and the solutions are obvious. Often times interactions with GP’s seem to be rushed. Like I highlighted the root cause appears to be ignored and treating the symptoms is favoured.

January 17, 2024 at 12:32 pm

Very good

Every time I visit surgery alway so Clean staff work very professionally alway ready to help

Parking issues but its ok so close to my house

January 17, 2024 at 12:29 pm

Good

Doctors and reception have been very good and helpful.

January 17, 2024 at 12:27 pm

Good

January 17, 2024 at 12:24 pm

Very good

January 17, 2024 at 12:21 pm

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