Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

March 1, 2024 at 10:31 am

Very poor

Too long waiting for requiring appointment during morning time and while I was waiting in the queue the line was cut off from surgery side today..

Need more faster and efficency and also prepare to listen patients problems.

March 1, 2024 at 10:30 am

Very good

Happy with all aspects

March 1, 2024 at 10:28 am

Good

Experience with both Drs Shah & Amit Raj was to a good standard.
Certain counter staff have a bad manner of dealing with patients.

Need to train certain counter & telephone answering staff how to deal with patients.
Apart from early morning it’s very difficult to to contact the surgery at any other times, sometimes at least 30 minutes wait. This needs to be addressed urgently

March 1, 2024 at 10:27 am

Neither good nor poor

Always difficult to get an appointment with the doctors

Maybe the reception should be friendly and have patience and listen to patients. It isn’t always easy to explain

March 1, 2024 at 10:24 am

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