Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Very poor			March 1, 2024 at 12:48 pm
Good	Doctor do pay attention if I have problems		March 1, 2024 at 12:46 pm
Poor	We can never get an appointment when we want .. Receptionist are very confusing they don’t understand what we are saying… Can’t book appointment in advance Asked last year November for smear test no appointment available until next year but couldn’t tell me when	More appointments More booking them in advance	March 1, 2024 at 12:21 pm
Very poor	When ever we ring reception is not giving the appointment saying ring next day morning same answer every time they r rude as well	Ithink they should be give extra training for them patient not coming for they time pass. And to ring in morning is pain they r time pass. When we ring them they only say that your appointment is this time I don’t understand why they are taking so long to get back to patient. Thank you for your support	March 1, 2024 at 12:19 pm
Good	Always waiting on phone for appointments and general enquiries	More staff on phones. Call backs useless for appointments as calls come approx 11.00 when all appointments are gonr	March 1, 2024 at 12:18 pm