Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

The receptionist who took the call told me to ring back which was not good for me.

It’s needs more improvement on telephone and receptionist manners. Have more appointments and doctors on call.

March 8, 2024 at 9:08 am

Good

GPS and nurses are working hard to give a great service

Reception staff need to be more polite with patients needs not to waste time with patients indirectly being disrespectful just the way we are notifyed when calling surgery about zero tolerance we patients would like the same

March 8, 2024 at 7:48 am

Very good

The appointment booking finding easy because are used suggestion on the phone and to all the staff member is friendly and I really feel look after. Doctors are good.

Advance booking

March 7, 2024 at 11:33 pm

Good

March 7, 2024 at 10:38 pm

Poor

Can’t get appointment on time, always busy, have to wake up for an apportionment and when your turn come they will tell you there is no appointment

Short out the allotment issue don’t make people call at 8 try to open and let people come and get appointments from the reception

March 7, 2024 at 9:44 pm

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