Before requesting an appointment you may find it useful to view information on self-help and local services available in our Wellbeing Centre
Urgent appointments
To request an urgent appointment (Monday to Friday) during opening times
- Phone us on 0116 482 7140 / 0116 482 7142
When you get in touch, we’ll ask you some questions to work out what you need. We will use your answers to determine how quickly you need an appointment, the best appointment method for your needs and the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- Phone us on 0116 482 7140 / 0116 482 7142
When you get in touch, we’ll ask you some questions to work out what you need. We will use your answers to determine how quickly you need an appointment, the best appointment method for your needs and the most suitable doctor, nurse or healthcare professional to help you..
All appointments are 10 minutes long and it is recommended that you bring one problem per appointment.
Annual Reviews for Chronic Disease / Long Term Conditions, Post Natal checks for mother and baby are bookable into a routine slots by our receptionists
Enhanced access
Spinney Hill Medical Centre which is part of Belgrave & Spinney PCN is also open Monday to Friday, 6:30pm to 8.00pm and Saturday mornings, 8.00am to 5.00 for pre-booked appointments only.
Cancelling or changing an appointment
If you are unable to attend an appointment it is important to let us know as soon as possible so that we can offer it to another patient (even at very short notice).
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOne
- phone us on 0116 482 7140 / 0116 481 7142 during opening times.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are only available to those patients who are confirmed as Housebound OR too unwell to attend the surgery . If you think you need a home visit please telephone the surgery before 10.30am.
Home visiting is vital to patients who are housebound due to their current illness. However, it does draw a significant amount of clinician time from the surgery. It generally takes four times as long as a clinic consultation – resources are scarce and we ask that all patients jointly take responsibility for only using this resource when necessary.
Home visits will not be authorised for: lack of transport, child care issues, poor weather conditions or a patient’s financial situation. We will continue to work with patients who are restricted to specific appointment times due to transport issues.
Medication reviews
Most medication reviews are more appropriately and effectively done by our team of clinical pharmacists.
Care homes
As part of the ongoing work caring for our frail elderly patients in care homes, there is a designated GP that visits each care home weekly to review the patients.
The care homes under this practice include Asra House Nursing Home, Gokul Nivas, Mere Lodge, Spinney Lodge and Gwendolen House.